Terms of Service

Last Updated: February 11, 2026

Important Notice

Welcome to 5 Whys PRD Generator! Before using our services, please carefully read and fully understand all terms and conditions, especially those regarding limitation of liability, applicable law, and dispute resolution.

By clicking "Agree" or "Sign Up", or by actually using this service, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions. If you do not agree with any part of these terms, please do not proceed.

1. Service Description

5 Whys PRD Generator (hereinafter referred to as "the Service") is an AI-powered requirements analysis and document generation platform designed to help entrepreneurs and product managers quickly transform ideas into professional Product Requirements Documents (PRD) and Market Requirements Documents (MRD).

The Service includes but is not limited to:

• Quick Experience Mode: 3-step simplified process for basic PRD generation
• Professional Complete Mode: 8-step comprehensive process for professional-grade PRD and MRD
• AI-assisted requirements analysis, user interviews, data analysis, and other features
• Document export and management capabilities

2. Account Registration and Use

2.1 Eligibility

By completing the registration process or using the Service, you confirm that you are a natural person, legal entity, or organization with full legal capacity and capacity for civil conduct.

If you are a minor, you must read this agreement with your guardian and may only use the Service after obtaining your guardian's consent to your use of the Service and agreement to all terms of this agreement.

You must be at least 16 years old to use the Service. If you are under 18, you must have parental or guardian consent.

2.2 Account Security

You understand and agree that:

• You are responsible for maintaining the security and confidentiality of your account and password
• You are responsible for all activities that occur under your account
• You may not transfer, sell, or lend your account to others
• You must immediately notify us if you discover any unauthorized use of your account

2.3 Account Deletion

You have the right to delete your account at any time. Upon account deletion, we will stop providing services to you and delete your personal information as requested, except as required by law. Under GDPR, you have the right to request deletion of your personal data (Right to Erasure). Under CCPA, you have the right to request deletion of personal information we have collected from you.

3. Acceptable Use

3.1 Lawful Use

You agree to use the Service in compliance with all applicable laws, regulations, and these Terms of Service. You are responsible for ensuring that your use of the Service complies with all laws applicable to you.

3.2 Prohibited Conduct

When using the Service, you may not:

• Upload, post, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Infringe upon any third party's intellectual property rights, privacy rights, or other legal rights
• Interfere with or disrupt the normal operation of the Service, or use any automated tools to access the Service
• Attempt unauthorized access to the Service's systems, data, or networks
• Use the Service for any competitive commercial purposes
• Engage in any illegal or criminal activities using the Service
• Violate any applicable data protection laws, including GDPR and CCPA

3.3 Enforcement

If we discover or receive reports that you have violated these Terms, we reserve the right to independently assess the situation and take technical measures including deletion, blocking, or disconnection. We may also suspend or terminate services, restrict, freeze, or terminate account usage, and pursue legal action as appropriate.

4. Intellectual Property

4.1 Platform Intellectual Property

All content of the Service, including but not limited to text, images, audio, video, software, programs, and layout designs, is owned by us and protected by intellectual property laws. No one may use such content (including but not limited to copying, distributing, displaying, mirroring, uploading, or downloading) without our written permission.

4.2 User Content Rights

You retain all rights to content you upload, post, or transmit (including but not limited to requirement descriptions and project information). However, you understand and agree that to provide you with the Service, we need to process, store, and transmit your content. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process your content solely for the purpose of providing the Service.

4.3 Generated Content Ownership

Documents generated through the Service, such as PRDs and MRDs, belong to you. You may freely use, modify, and distribute these documents. However, you understand and agree that AI-generated content may contain inaccuracies or be incomplete, and you are responsible for the use of such content.

5. Paid Services

5.1 Service Tiers

The Service offers free and paid versions (Professional and Enterprise):

• Free Version: Provides basic Quick Experience Mode, permanently free
• Professional Version: Provides complete 8-step professional process, available as monthly or annual subscription
• Enterprise Version: Provides customized services, pricing upon request

5.2 Payment Terms

• Specific pricing for paid services is as displayed on the website
• Subscription services will automatically renew at the end of the subscription period unless you cancel in advance
• We reserve the right to adjust pricing at any time, but this will not affect the price of services already purchased
• All payments are processed securely through third-party payment processors

5.3 Subscription and Billing

All subscriptions are billed on a monthly basis. When you purchase a subscription:

• Your subscription begins immediately upon payment confirmation
• You will have access to the service for the full billing period
• Your subscription will automatically renew at the end of each billing period unless you cancel
• Fees paid for the current billing period are non-refundable

5.4 Right of Withdrawal (EU and All Users)

Important Notice for All Users:

By purchasing our service, you expressly request immediate access to our digital content and services. You acknowledge and agree that:

• The service will be provided to you immediately upon purchase
• You will have full access to all features of your subscription tier
• By starting to use the service, you waive any right of withdrawal or cooling-off period
• Once you begin using the service, the purchase is final and non-refundable

For EU Users: Under EU consumer protection law (Directive 2011/83/EU), you normally have a 14-day right of withdrawal. However, by expressly requesting immediate access to our digital service and by starting to use it, you acknowledge that you lose this right of withdrawal once the service provision has begun.

During the purchase process, you will be required to confirm that you:

• Request immediate access to the service
• Understand that you will lose your right of withdrawal once you start using the service
• Expressly consent to the immediate provision of digital content

5.5 Cancellation

You may cancel your subscription at any time through your account settings. After cancellation:

• Your service will continue until the end of the current billing period
• Your subscription will not automatically renew for the next period
• You will retain access to paid features until the end of the current period
• Fees already paid for the current period are non-refundable

To cancel your subscription, go to Account Settings → Subscription → Cancel Subscription.

6. Disclaimers and Limitation of Liability

6.1 Service "As Is"

The Service is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted or error-free, nor do we make any warranties regarding timeliness, security, or accuracy.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6.2 AI-Generated Content

The Service uses artificial intelligence technology to generate content. AI-generated content is for reference only and may be inaccurate, incomplete, or inappropriate. You are solely responsible for the consequences of using AI-generated content. We are not liable for any losses resulting from the use of AI-generated content.

6.3 Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third-party websites or services.

6.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims related to the Service shall not exceed the fees you paid for your most recent billing cycle (one month for monthly subscribers, one year for annual subscribers).

7. Service Modifications and Termination

7.1 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. For significant changes to the Service, we will notify you in advance through website announcements, email, or other means.

7.2 Service Termination

We may terminate or restrict your access to the Service in the following circumstances:

• You violate any terms of this agreement
• Your conduct may expose us to legal liability
• Your conduct harms the interests of other users or third parties
• As required by law or government authorities
• We decide to discontinue the Service

Upon termination, your right to use the Service will immediately cease. We will provide you with reasonable opportunity to export your data before termination, subject to applicable law.

8. Privacy and Data Protection

We take your privacy seriously. For information about how we collect, use, store, and protect your personal information, please refer to our Privacy Policy. By using the Service, you agree to our processing of your information in accordance with the Privacy Policy.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA) for California residents.

Under GDPR, you have rights including access, rectification, erasure, restriction of processing, data portability, and objection. Under CCPA, you have rights including the right to know, right to delete, right to opt-out of sale, and right to non-discrimination.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Modified Terms will be posted on the website and will take effect upon posting. If you do not agree with the modified Terms, you should stop using the Service. If you continue to use the Service after the Terms have been modified, you will be deemed to have accepted the modified Terms.

For material changes, we will notify you in advance through website announcements, pop-up notifications, email, or other means. We will provide at least 30 days' notice for material changes that adversely affect your rights.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the Service provider is located, without regard to its conflict of law provisions. For users in the European Economic Area, nothing in these Terms affects your rights under applicable consumer protection laws.

10.2 Dispute Resolution

Any disputes arising from these Terms shall first be resolved through good faith negotiation between the parties. If negotiation fails, either party may bring a lawsuit in a court of competent jurisdiction where the Service provider is located.

For users in the European Union, you may also have the right to lodge a complaint with your local data protection authority regarding our processing of your personal data.

11. Miscellaneous

11.1 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Service and supersede any prior oral or written agreements on the same subject matter.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be interpreted to reflect the parties' original intent, and the remaining provisions shall remain in full force and effect.

11.3 No Waiver

Our failure to exercise or delay in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

11.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

12. Contact Us

If you have any questions, comments, or suggestions about these Terms of Service, please submit your inquiry through the "Contact Us" page on our website. We will respond to your feedback as soon as possible.

For data protection inquiries or to exercise your rights under GDPR or CCPA, please use the contact form and specify "Data Protection Request" in the subject line.

Thank you for choosing 5 Whys PRD Generator! We are committed to providing you with quality service and helping you transform your ideas into reality.